Data controller
La Boutique de la Estética, S.L. (Tax ID B97907414), C/ Bartolomé Vicente Ramón 13, 1.º, 07800 Ibiza. Email: mail@ibizaposidonia.com. WhatsApp: 613 404 552.
What data we process and why
This website has no forms and does not ask for any data. We only process the data you give us when you call us or message us on WhatsApp (name, phone number and whatever you tell us) in order to:
- Answer your questions.
- Book you an appointment at the clinic, if you ask for one.
On WhatsApp you will first be helped by Mia, the clinic’s virtual assistant, who passes you on to a member of the team when needed. Please do not send health information over WhatsApp unless it is necessary: we will deal with it during your consultation.
Legal basis
Your consent when you contact us and, if you book an appointment, steps taken at your request before entering into a contract.
Who else has access to the data
We do not share your data with third parties unless required by law. We use providers that process data on our behalf (WhatsApp messaging and the virtual assistant).
Providers (they process data on behalf of the clinic and only to provide their service):
- Cloudflare: hosting of this website, of the WhatsApp assistant and of appointment data.
- WhatsApp (Meta Platforms Ireland Ltd.): the messaging service.
- YCloud: provider of the WhatsApp Business connection.
- Anthropic: the artificial intelligence model that writes the assistant’s free-text answers.
- Solpronet: the clinic’s email and management of the ibizaposidonia.com domain.
- Optify AI: development and maintenance of the website and the assistant.
WhatsApp answered by a virtual assistant (Mia)
The clinic’s WhatsApp (613 404 552) is first answered by Mia, a virtual assistant powered by artificial intelligence. It is not a person, and it tells you so at the start of the conversation.
- What data it processes: your phone number and WhatsApp profile name, the messages you send and, if you ask for an appointment, the appointment details (name, treatment or centre, day and time).
- What for: to answer your questions with the clinic’s information, book an appointment or pass you on to the team. We also keep usage figures without personal data (for example, how many conversations there are each month).
- How it answers: common questions are answered with buttons and fixed texts. Free-text questions are answered by an artificial intelligence model, using only the clinic’s information. Mia does not give medical advice.
- Talking to a person: you can ask at any time (for example, with the option “Talk to a person”) and it passes you on to the team. Health matters and complaints go straight to a person.
- How long: the text of conversations, the phone number and the name are deleted automatically after 90 days. Usage figures without personal data are kept.
Providers involved (they process data on behalf of the clinic):
- WhatsApp (Meta Platforms Ireland Ltd.): the messaging service.
- YCloud: provider of the WhatsApp Business connection.
- Anthropic: the artificial intelligence model that writes the free-text answers.
- Cloudflare: hosting of the assistant and of appointment data.
- Optify AI: development and maintenance of the assistant.
Visitor statistics
To know how many visits the website receives, we use Cloudflare Web Analytics. It does not use cookies or store personally identifiable data: it only measures aggregated visits (for example, page views or country of origin).
How long we keep it
For as long as needed to deal with your enquiry and, if you are a patient, for as long as health regulations require.
Your rights
You can request access, rectification, erasure, objection, restriction of processing and portability of your data by writing to mail@ibizaposidonia.com. If you believe we have not handled your request properly, you can lodge a complaint with the Spanish Data Protection Agency (www.aepd.es).
Last updated: 13 October 2026